150 Services We Offer

Administrative Support

Administrative support is a key VA role. Not only will it make your client’s life easier, but it’s also a straightforward starting point for anyone familiar with administrative tasks.

  1. Managing your client’s calendar/schedule
  2. Building or managing databases (of contacts, for example)
  3. Booking appointments and calls
  4. Making travel arrangements
  5. Monitoring voicemail
  6. File management (in Google Drive, Dropbox, etc.)
  7. Data entry
  8. Creating reports
  9. Generating forms
  10. Preparing slideshows
  11. PDF conversions
  12. PDF merging orsplitting
  13. Drafting letters, emails, internal communication, etc.
  14. Preparing agendas
  15. Sending cards/gifts (for holidays, thank you’s, milestone events, etc.)
  16. Personal online shopping
  17. Setting up spreadsheets
  18. Drafting presentation slides

Customer Support

Customers take up a lot of time and attention. There are quite a few of these tasks that you can help take off your client’s plate.

  1. Processing orders and shipments
  2. Processing refunds
  3. Handling customer inquiries
  4. Operating live chat
  5. Following up on orders, inquiries, etc.
  6. Chasing outstanding payments
  7. Updating member records
  8. Inviting/approving requests to join a membership community (e.g. Facebook)
  9. Setting up/updating CRM tools (Customer Relationship Management)

Content Production

If your client has an online presence, they have to create content. Content production, especially for online business owners, is a huge and time-consuming task. And this is where you come in to save the day.

  1. Sourcing photos
  2. Editing photos
  3. Creating graphics
  4. Uploading posts
  5. Formatting posts to be published
  6. Scheduling posts for publication
  7. Improving posts with social share options (such as Click-to-Tweet)
  8. Adding internallinks to posts
  9. Adding affiliate links toposts
  10. Proofreading posts
  11. Editing posts
  12. Coordinating with contributors and guest posters
  13. Managing the editorial calendar
  14. Generating topic ideas
  15. Drafting content
  16. Topic research
  17. Compiling, formatting and uploading ebooks
  18. Keyword (SEO) research

Social Media

Social media can be a great expansion for a VA looking to move beyond purely administrative tasks.

  1. Setting up new pages, accounts, groups, etc.
  2. Promoting new posts across various social media channels
  3. Promoting old posts via social media
  4. Promoting posts of others via social media
  5. Keeping the conversation goingviasocial media(by creating polls, for example)
  6. Sharing images/videos/articles
  7. Replying to mentions/messages/comments on social media
  8. Designing banners, headers and backgrounds
  9. Growing social media followings
  10. Creating giveaways and contests
  11. Researching popular hashtags for your client’s niche
  12. Creating and running ad campaigns (e.g. Facebook or Instagram ads)
  13. Uploading presentations on Slideshare or Prezi
  14. Setting up social scheduling tools (such as Buffer, Tailwind, Hootsuite or MeetEdgar)
  15. Uploading content to social scheduling tools
  16. Writing or updating online business profiles (e.g. LinkedIn)
  17. Managing online communities (such as Facebook groups or other online forums)

Blog / Website Management

Once you know your way around WordPress or other blogging platforms, you can offer blog management services, taking care of everything from comments to broken links.

  1. Moderating blog comments
  2. Updating plugins
  3. Repairing/updating broken links
  4. Replying to comments
  5. Making SEO improvements (headlines, page titles, content, images, etc.)
  6. Setting up 301 redirects
  7. Tracking 404 errors (via a plugin)
  8. Reporting trends in blog activity, such as hot topics or comment activity
  9. Removing unwanted pages and posts
  10. Tracking website metrics (e.g. Google Analytics)

Email (Inbox) Management

Most of us are overwhelmed by our inboxes. Save your clients hours upon hours every week by taking care of their inbox and leaving behind only the things they actually need to see.

  1. Setting up Gmail or any other email client
  2. Replying to common questions
  3. Flagging important messages that need a reply
  4. Following up on sent emails
  5. Deleting spam
  6. Unsubscribing from unwanted promotional lists
  7. Tagging and archiving emails
  8. Forwarding messages and inquiries to other team members
  9. Using email plugins to optimize
  10. Drafting responses

Finance

If you have a little bit of a financial background (or you’re willing to learn some basic accounting skills) you can offer these services as well.

  1. Creating invoice templates
  2. Sending invoices
  3. Processing payments
  4. Managing affiliate payouts
  5. Updating a profit and loss statement
  6. Bookkeeping
  7. Handling basic payroll duties

Email Marketing

Email marketing is another niche that requires a bit of specialized knowledge, but is fairly accessible once you learn the ropes. As online marketing is booming, email marketing is becoming an even bigger market for VAs.

  1. Setting up autoresponders
  2. Scheduling email campaigns
  3. Designing email templates
  4. Managing the newsletter
  5. Email list segmentation
  6. Scrubbing email lists
  7. Product launch management
  8. Track email campaigns (click throughs, conversions, unsubscribes)

Outreach

Building relationships is something that many entrepreneurs know they need to be doing, but it can easily become a time suck. As their assistant, you can take on some of these tasks.

  1. Leaving comments on other blogs
  2. Contacting influencers and potential partners on behalf of your client
  3. Participating in relevant groups or forums
  4. Reaching out to advertisers for ads or sponsored posts
  5. Finding guest post opportunities
  6. Lead generation
  7. Growing and managing affiliate programs
  8. Setting up interviews
  9. Distributing press releases
  10. Booking speaking engagements

Online Marketing

Online marketing is a “hot topic” right now and the more you learn about this rapidly expanding niche, the more valuable your VA services will be.

  1. Setting up webinars
  2. Providing tech support during webinars
  3. Setting up and updating sales funnels
  4. Setting up/managing paid traffic ads
  5. Creating newsletters and autoresponder sequences
  6. Creating landing pages (e.g. Leadpages)
  7. Creating sales pages
  8. Creating and managing giveaways and promotions
  9. Writing product descriptions (if your client is in the business of online retail)
  10. Designing fliers and brochures
  11. Managing product launches

Audio & Video Production

If you’re into videos or audio tracks (such as podcasts), you’re in a great position to offer your audio/video skills as a VA!

  1. Writing scripts
  2. Producing content (such as intro/outros, illustrations, etc.)
  3. Editing content
  4. Upload videos to hosting platforms (such as YouTube or Vimeo)
  5. SEO optimization(YouTube, etc.)
  6. Uploading audio to hosting platforms (such as iTunes)
  7. Image editing (basic) for each audio or video piece
  8. Inserting audio or video files on blog or website
  9. Sharing audio or video files across platforms
  10. Doing audio or video transcription
  11. Coordinating interviews
  12. Looking for sponsorship opportunities
  13. Researching background on podcast guests

Website Maintenance

Site maintenance is a critical role, and it requires you to be up on the latest security procedures. You’ll need to know enough to create new pages and troubleshoot tech glitches.

  1. Making security updates
  2. Managing backups
  3. Setting up newsites
  4. Adding new pages
  5. Customizing themes
  6. Installing and updating plugins
  7. Setting up integrations (with social media, mailing lists, etc.)
  8. Setting up and integrating a shop page and/or payment gateway
  9. Creating a custom favicon
  10. Making and installing a custom 404 page
  11. Ensuring that website information stays up-to-date

Miscellaneous

As you learn your way around online entrepreneurship, you’ll pick up additional valuable skills that aren’t necessarily simple to categorize, but are still highly valuable. Here are just a few of them.

  1. Virtual event support
  2. Setting up integrations
  3. Creating landing pages, splash pages, opt-in forms, etc.
  4. Keyword ranking reports
  5. Analytics reporting
  6. Graphic design
  7. Infographic design
  8. Setting up affiliate programs (using WordPress)
  9. Monitoring online reviews
  10. Monitoring industry news