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Contact Us

For all enquiries, please email us using the form below. Check our FAQs for answers to anything you might be wondering.

Send us a Message

Info

1303 Cameron st
Alexandria, VA, 22314
Call/text: 202-883-8977
success@nextleveloutsourcing.com

FREQUENTLY ASKED QUESTIONS

How are the Virtual Agents chosen and vetted?

We accept applications and referrals from other agents already a part of our team. We only choose agents with a college education and relevant work experience. All agents go through a three phase interview, including a personality test. 

Will multiple Assistants help me, or just one person?

You’ll be working with one agent. This person will do 95% of the work you need done. You will have a dedicated campaign manager to monitor and manage your campaign, who will be your point of contact for any questions. You’ll be also able to email and call your assigned agent directly.

How does the pricing work?

Pick a monthly plan based on the number of hours you need. Your agent will proactively make sure they’re helping in additional areas to make sure they’re maximizing those hours. You can upgrade or downgrade your plan at any time.

How are the Virtual Agents trained?

Agents undergo an onboarding process which includes live training calls, attending courses on our agent portal and more. Based on their experience, preferences, and interests, we also train them in more specialized tasks.

What skills do the agents already have?

Our agents are great at appointment scheduling, cold calling, social management, research, administrative support, data entry, and more. Talk to us to discuss your needs.

How do I track the remaining hours and leads generated for me?

We send you a daily report with all the statistics and tasks accomplished by the agent. You will also have access to a unique campaign report page where you can view the hours spent so far, call stats, lead information and much more